Your Challenges.
Our Solutions.
A Successful Relationship.

Meet the Team

Warren Cook

President & CEO


Warren is a co-founder of SymbianceHR and provides strategic oversight for service delivery, business operations, and technical guidance on consulting engagements. He is a human resources subject matter expert with over 20 years of experience as a strategic business partner, project manager, and people leader across private and public sectors organizations.

Warren is responsible for the strategic planning of all client consulting engagements from initial needs assessment and compliance review through delivery of customized strategic solutions that meet the client’s business goals.   He has a proven track record of providing executive coaching and guidance to business leaders and human resource professionals at all levels including the C-Suite of Fortune 100 companies.

Warren combines his human resource, project management, and business leadership experience with a philosophy of solving business challenges through the strategic implementation of policies, processes, and procedures to deliver sustainable solutions that demonstrate ROI, mitigate and manage compliance risk, and empower organizational success. He is often viewed by our clients as an extension of their leadership team.

Warren holds a B.S. in Human Resource Management, an MBA in Project Management, a M.S. in Industrial and Organizational Psychology, and is a SHRM-Certified Professional.

Warren is an editorial contributor for and, has been featured in several articles in the Delaware Business Times, and you can find more articles on his blog or on LinkedIn.

Obtain expert advice on interview preparation in his book “Applicant Interview Preparation – Practical Coaching for Today.”  Click here to get the book today.

Jennifer Cook

Chief Operations Officer


Jennifer is a co-founder of SymbianceHR and a visionary in identifying unique value add solutions for small business challenges. With an exceptional understanding of organizational dynamics and solid business relationship skills Jennifer developed the strategy and service delivery model for the “HR Supporter Program” and leads our strategic alliance program relationship.  Her commitment to identifying partners who can deliver the highest level of value to our clients is proven to enhance the ROI of our overall client relationship.

While Jennifer is not always directly involved in service delivery, she is the strategic driver of our marketing, branding, social media, community relations, operations and back office management. Jennifer is a professional business leader with outstanding customer service and communication skills.

Jennifer possesses over 20 years of business expertise in the real estate and legal industries in positions of increasing responsibility ranging from office manager to business consultant. She presently holds a B.S. in Forensic Psychology.

Laura E. Goad

Human Capital Management Consultant


Laura is a Human Capital Management Consultant for SymbianceHR.  In her current role, she provides exceptional strategic guidance in the execution of our customized solutions to meet our clients’ business needs and goals.  Laura has a passion for Training and Development and demonstrated experience in supporting the continued success of the leaders and managers she works with.  

Laura was most recently employed as a Manager of Human Resources for Empire Education Group.  During her time at Empire, Laura led the management team in defining and implementing training, recruiting, employee relations, employee engagement, compliance, unemployment, benefits and other HR functional systems and programs.  She also facilitated compliance audits and was the designated liaison with regulatory enforcement agencies for the organization.

Laura holds a Bachelor of Arts Degree in Communication Studies from Kutztown University of Pennsylvania.  During her education, she concentrated in Training and Development and Management Consulting, which continues to be a driving force behind her expertise in the delivery of customized solutions for our clients.

Daniel Schmitt

Human Resource Assistant


Daniel Schmitt comes to SymbianceHR with a background of over 20 years experience in general office management and guest service experiences.   Daniel excels in customer service, operational support, and client communications.  Having held instrumental roles during his career as an employee advocate, member of focus groups to drive process excellence, and contributor to the workflow design and case management in the Judiciary for the Family Court of the State of Delaware, Daniel brings a breadth of knowledge and experience to effectively support customer service and service delivery for our clients.  Previous employers include the State of Delaware, ING Americas and PNC Bank.  Daniel is also passionate for the performing arts, music, travel and tourism.

Melissa Cook

Human Resource Assistant


Melissa Cook joins the SymbianceHR team as a Human Resources Assistant to join her family, Warren and Jennifer, in building our practice.  With a focus on providing the highest level of customer service through effective relationships and professional communication, Melissa supports our Chief Operations Officer with calendar management, scheduling, finance support, communication liaison for our strategic alliance partners and vendor management.  Melissa also supports our HCM Consulting team with administrative and clerical support, and serves as our HR Support Program coordinator.  She is dedicated to mastering human resource compliance, ethical leadership, effective management, professional development, and helping people achieve their goals.  Melissa is also passionate about spending time with her family, serving the community, and growing professionally.

Gabe Lazzaro

Senior Human Resource Advisor


Gabe is a Senior Human Resource Advisor for SymbianceHR, LLC and the founder of GSL Enterprises, LLC, a human capital management consulting firm in the Southeast Region.  He is senior executive with more than 25 years of proven business and human resources leadership working in corporate, divisional and multi-plant sites.  Gabe has experience working in Fortune-50 company environments within the private-equity sector, transportation, construction, pharmaceutical, telecommunications, consumer products and energy sectors.  Gabe is also a Facilitator with 10x-Solutions teaching DMAIC problem-solving course work.

Prior to launching GSL Enterprises, LLC, Gabe held senior-level human resources positions and most recently served as Vice President of Human Resources for RailAmerica, Inc. (2008-2013) and Vice President of Human Resources & Talent Acquisition for Astadia, Inc. (2014-2016) in Jacksonville, FL. Gabe has previous work experience with some of the most progressive companies in the world including Johnson & Johnson, BIC Corporation, Pirelli, Centex Homes, CONSOL, Inc. (a Dupont subsidiary) and RailAmerica, Inc. His expertise in talent management, business process improvement, change management, executive development and organizational design is supplemented with extensive experience in roles encompassing start-up operations, lean manufacturing, high-growth operations and restructurings.

Gabe earned his Bachelor’s degree in Business Administration & Psychology from Washington & Jefferson College where, on a 4-year football scholarship, he was named an all-conference player during his junior & senior years. His continuing education includes a Master’s degree in Organizational Management and professional certifications as a coach and trainer in 360-degree feedback and strategic & tactical leadership.

When not partnering with his clients and colleagues, Gabe serves as a coach for youth sports and volunteers as a coach for a non-profit organization that prepares adolescents for scholastic & athletic achievements by maintaining a drug-free life while in school. Additionally, Gabe raises funds for the Wounded Warrior Project by competing in The Tough Mudder competition. Other activities include golf, sport fishing, hunting, exercise and enjoying time with his family.

Scott Messer

Sales and Growth Advisor


Scott Messer , Sales Evolution
CEO and Salesperson

Before starting Sales Evolution and gaining a reputation as “The Mad Wizard of Sales”, Scott held various sales, sales management, and executive positions at two “turn-arounds” and three start-ups, helping those companies launch new products and services, establish sales territories, and more.

After working at several companies successfully selling technical products that he really knew little about, Scott discovered the true magic of sales: applying human nature in a comfortable sales process that quickly leads to yes and no decisions.

Thirteen years later his company, Sales Evolution, has grown into a prominent sales education and coaching company with seven team members, and over those years he has worked with over 200 companies and thousands of individuals.  His real bio is found on his LinkedIn profile in the 75 client recommendations; Sales Evolution clients tell it better than he can.