Is morale a concern in your business? Is there extensive gossip in your workforce that distracts from getting the job done? Do you get the sense employees are “checked out” and not focused on the business goals? If any of these situations resonate with you, read on.
In the prior article, we discuss engagement, and a major component of engagement is trust. This is more than trusting the employee will lock up at the end of the day, or will remember to turn the lights off, or they will not steal from the cash drawer. This trust is about the relationship between the supervisor and employee to establish a mutual goal and working together to achieve that goal for the individual and the business.
Employees who do not trust their supervisor or management will not perform their best work, ever. Establish that trust and build the relationship and you will see pride and dedication develop in a way that you couldn’t force no matter what incentives and carrots you wave in front of the employees.
This trust is about an employee believing that the supervisor, and holistically management, truly have the best interest of the employee at heart in all the decisions and activities they do. It means that they respect the contributions of the employee, listen to the employee, and demonstrate through their conduct and behavior that the employee matters to them and to the business.
This is not as difficult as you might think, and the results are amazing. However, it is even easier to fail miserably because this trust must be built on the belief that the caring for the employee is genuine, and that the supervisor really has their best interest at heart.
Now we are not suggesting employers do whatever an employee wants in the workplace, not at all. We are suggesting that when working with your staff, you recognize they are individual people striving with their own professional and personal goals, and they have chosen to work for and with you to achieve your goals as a business. The more you can do to help them achieve success, the great the collective success for your business.
Develop positive mutually beneficial relationships with your staff built on trust and respect and you can achieve a wonderful culture, improve retention, and increase productivity.